Network Status

A customer has been the victim of a persistent DDoS attack since 05:15 BST today.

Some customers may have noticed packet loss whilst we were implementing filters in order to fend off the attack. Traffic should now be flowing normally again.

The affected customer has been informed and we will be in touch with the police shortly.

The fibre between SOV and THE has now been repaired and the network is once again resilient to a single fibre break.

Apologies for any inconvenience this may have caused.

We have lost direct connectivity on our docklands ring between Telecity Sovereign House and Telehouse East. Traffic is currently being re-routed via the diverse path and so no loss of service has occured.

As a consequence of this break the network is now "at risk" to a further fibre break in the Docklands area.

Apologies for the inconvenience this may have caused and will update you when further information is received.

Dear Customer

Power to the affected rack has been restored. Individual servers are currently coming up. We are working on bringing the VPS cluster back in to service, currently bringing the disk arrays back online.

We will update as soon as information is available.

Dear Customer

We have lost connectivity to a rack in iP House. An engineer is en-route to investigate. At this point it is not clear if this is a failed switch or power to the rack has been lost.

We will update as soon as information is available.